Returns & Exchanges
Returns / Exchanges
At NIKOZA, we strive for your satisfaction above all else!
We offer a FULL 30-day money-back guarantee - no transaction fees or restocking fee deductions! In the rare event you wish to make a return for any reason, we make it easy for you. Just attached a prepaid shipping label that will arrive with your merchandise.
If 30 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange.
If received a damage or defective item, please notify within five days of receiving your order.
To ensure the prompt processing of your return, please know that all garment tags MUST be attached to the items. We are unable to process returns on any items that are soiled, worn, damaged, laundered or missing garment tags. If we receive returned goods in any of the above listed conditions, they will not be accepted and company cannot send back order.
All sale items with 20% discount or more are final sale and cannot be returned for a refund. We will gladly accept sales items in proper conditions as a return for store credit for future purchases.
How to Return Merchandise
Click the "Start A Return" button at the bottom of this page and you will be prompted to enter your email address and order number. The items from your order will appear and you will be asked to select the items you are returning. You will also be asked to provide a reason for the return and your preferred return method (credit card or store credit). Select the items you would like to return. After you click the return button, the system will generate prepaid return label (the other option you can email return label to yourself). Print return label attached to the package and mail it back to us.
Not Refundable - Any item not in its original condition, damaged or missing parts for reasons not due to our error, and any item that is returned more than 30 days after. delivery.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first recheck your bank account. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at:
info@nikoza.com
Sale items
All sale items with 20% discount or more are final sale and cannot be returned for a refund. We will gladly accept sales items in proper conditions as a return for store credit for future purchases.
Exchanges
In the event that you would like to exchange your purchased items, we kindly ask that you return the items for a refund or store credit and place a new order.
We are gladly replace items if they are defective or damaged due to our error at no cost to you.
Return Shipping Address:
If you would like to return your product on your own, please ship it to:
NIKOZA
465 Brickell Ave.,
Apt. 2601,
Miami FL 33131
USA
There will not be a restocking fee; however, you will be responsible for paying for your own shipping costs for returning your item.
If you require further assistance, please contact us at 786-600-0625
Email: info@nikoza.com