Returns / Exchanges
At NIKOZA, we strive for your satisfaction above all else!
We offer a FULL 15-day money-back guarantee - no transaction fees or restocking fee deductions! In the rare event you wish to make a return for any reason, we make it easy for you. Just attached a prepaid shipping label that will arrive with your merchandise.
If 15 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange.
Not Refundable - Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 15 days after delivery.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first recheck your bank account. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at:
Sale items (if applicable)
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at olga@olga nikoza.com and mail your item to: Olga Nikoza 465 Brickell Avenue, Apt. 2601, Miami FL 33131
Return Shipping Address
To return your product, you should mail your product with prepaid shipping label (provided), to:
Olga Nikoza 465 Brickell Ave., Apt. 2601, Miami FL 33131
There will not be a restocking fee; however, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. NIKOZA is not responsible for delayed shipping due to holidays or weather.
If you require further assistance, please contact us at 914-330-5184